Returns

A Trusted Luxury Shopping Experience

We want every customer to shop with confidence and peace of mind. Our Returns & Refunds Policy is designed to provide transparency, fairness, and protection for both buyers and sellers within our luxury resale marketplace.

Because luxury handbags are high-value items that undergo authentication and condition verification, all return requests are carefully reviewed according to our policies.

Please read the following information carefully before making a purchase.

Return Eligibility

Return eligibility may depend on:

  • Product condition
  • Authentication status
  • Final sale designation
  • Seller agreement
  • Delivery confirmation

Not all items may qualify for return. Certain luxury products, limited-edition pieces, or authenticated collector items may be considered final sale.

Condition Requirements for Returns

To qualify for a return, items must generally:

  • Remain in the same condition as delivered
  • Include original accessories when applicable
  • Show no additional signs of wear or damage
  • Include authenticity materials if provided
  • Be returned within the approved return period

Items that have been altered, damaged, or excessively used after delivery may not qualify for refunds or exchanges.

Authentication Protection

All products sold on our platform undergo authentication procedures before shipment.

If an item fails authentication:

  • The transaction may be canceled
  • The item may be returned to the seller
  • The buyer will receive a refund when applicable

We do not permit the sale of counterfeit or replica products under any circumstances.

Return Request Process

Customers requesting a return should contact our support team within the applicable return window.

Please include:

  • Order number
  • Product details
  • Reason for return
  • Photos if necessary
  • Delivery information

Our support team will review each request individually and provide further instructions when applicable.

Refund Processing

Approved refunds are typically processed through the original payment method used during checkout.

Refund timing may vary depending on:

  • Payment provider processing times
  • Banking institutions
  • International transaction delays
  • Verification procedures

Shipping fees, insurance costs, or authentication-related service fees may be non-refundable in certain situations.

Non-Returnable Items

The following items may not be eligible for return:

  • Final sale products
  • Customized or altered items
  • Products showing additional wear
  • Items missing accessories or packaging
  • Products returned outside the approved timeframe

Certain rare or collectible luxury items may also be excluded from standard return eligibility.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact our support team as soon as possible.

Customers may be asked to provide:

  • Photos of the item
  • Packaging images
  • Delivery information
  • Order confirmation details

Our team will investigate and assist in resolving the issue promptly.

Exchanges

Exchange availability may depend on:

  • Product inventory
  • Seller approval
  • Authentication requirements
  • Product condition

Due to the unique nature of luxury resale inventory, direct exchanges may not always be available.

Shipping Responsibility for Returns

Return shipping responsibilities may vary depending on:

  • Return reason
  • Seller agreement
  • Delivery issue
  • Product condition

Customers should use secure and trackable shipping methods when returning luxury items.

Additional insurance may be recommended for high-value products.

Fraud Prevention & Marketplace Protection

To protect the integrity of our marketplace, all returns may undergo:

  • Product inspection
  • Condition verification
  • Authentication review
  • Fraud prevention checks

Returns that violate marketplace policies may be denied.

Our Commitment to Customer Confidence

Luxury shopping should feel secure, transparent, and enjoyable. Our goal is to provide a trusted resale environment where buyers can shop confidently and sellers can list products with peace of mind.

If you have questions regarding returns, refunds, or order eligibility, our customer support team is always available to assist you.